Declined Credit Card
Occasionally an order is cancelled because
your credit card is declined. This
can happen for several reasons...
- The credit card number or the expiry date
you provided was incorrect. Please
check your entries for typos.
- There were insufficient funds available on
your credit card.
- Your credit card expired.
- During the transfer of funds when you were
purchasing, you encountered an Internet connection
problem.
- Your bank or credit card company was having
technical issues.
- Abebooks, E-Xact, or Global Collect (the
companies who process credit cards) was having
technical issues.
Declined Debit Card
Debit Cards can be declined for the same above reasons and a few select others...
- The debit card purchase amount was over a
set limit by you or your bank. (Most likely
the bank)
- The debit card purchase was suspected as
fraudulent. Most debit card transaction take
place in a "swiped" or in-person
transaction. Some debit card companies monitor
such spending and will not authorize remote
transactions unless you have pre-approved
the sale.
- To remedy the above situations, please contact
your bank and detail to them what your are
using the card for. They can assist you in
authorizing the next attempted sale from
us.
Remedy Declined Sale
It's fairly easy to re-run your card...
- Contact your bank or credit card company
(there should be a toll-free number listed
on your card for contact)
- Resolve the matter as your bank or credit
card company instructs.
- Contact us -or- call us so we can re-run your Card!
(315) 789-6944 (M/F 9-4pm EST)
ask for Online Processing
Use (different) Card
You will need to submit another order that
associates with the new Card being used...
- Place a completely new order, your account
should be already built so it will be a very
swift checkout.
- Make sure the billing address of this new
Card exactly matches the shipping address! If not you will need
to accompany the order with a mailed or faxed
DA Form.
- If you need any assistance please feel free
to Contact us -or- call us at (315) 789-6944 (M/F
9-4pm EST) ask for Online Processing
|