Declined Credit Card

Occasionally an order is cancelled because your credit card is declined.  This can happen for several reasons...

• The credit card number or the expiry date you provided was incorrect.  Please check your entries for typos.
• There were insufficient funds available on your credit card.
• Your credit card expired.
• During the transfer of funds when you were purchasing, you encountered an Internet connection problem.
• Your bank or credit card company was having technical issues.
• Abebooks, E-Xact, or Global Collect (the companies who process credit cards) was having technical issues.

Declined Debit Card

Debit Cards can be declined for the same above reasons and a few select others...

• The debit card purchase amount was over a set limit by you or your bank. (Most likely the bank)
• The debit card purchase was suspected as fraudulent. Most debit card transaction take place in a "swiped" or in-person transaction. Some debit card companies monitor such spending and will not authorize remote transactions unless you have pre-approved the sale.
• To remedy the above situations, please contact your bank and detail to them what your are using the card for. They can assist you in authorizing the next attempted sale from us.

Remedy Declined Sale

It's fairly easy to re-run your card...

1. Contact your bank or credit card company (there should be a toll-free number listed on your card for contact)
2. Resolve the matter as your bank or credit card company instructs.
3. Contact us -or- call us so we can re-run your Card!   (315) 789-6944 (M/F 9-4pm EST) ask for Online Processing

Use (different) Card

You will need to submit another order that associates with the new Card being used...

1. Place a completely new order, your account should be already built so it will be a very swift checkout.
2. Make sure the billing address of this new Card exactly matches the shipping address! If not you will need to accompany the order with a mailed or faxed DA Form.
3. If you need any assistance please feel free to Contact us -or- call us at (315) 789-6944 (M/F 9-4pm EST) ask for Online Processing