Un-opened Boxes/Crates may be returned, the
following criteria must be met:
** Product was never assembled.
** Product parts/accessories never opened.
** No oil or gasoline ever loaded in engine.
** All Manuals/Warranty card still sealed
** Return Request within 30-days from Delivery
You the purchaser/consumer are responsible
for all freight & handling costs.
Please contact us if you have a problem, we normally can work
something out with Manco or Dinli, as they
are very easy to work with on a problem.
Remember customer satisfaction is their business
and that sells machines for them!
Please inspect your package(s) for possible
outside damage and note any (if initially
found) on signed reciept/BOL from carrier.
On any drop-off packages (packages left by
carrier without you signing) and you find
damage please contact us immediately so we can initiate a claim and
replacement shipment within 5 days of receive. You the customer/consumer
are responsible for any return shipping/postage.
If return item(s) are discovered as damaged
in shipping we may be able to recover your
return shipping through the original carrier
(damage claim). Note that this is optional
and is not a given as the carrier "may"
offset/refund this cost and is the one solely
responsible for this decision. All damaged
item(s) MUST be returned for inspection,
no exceptions. Parts return orders; Please
do not send us your old parts you are replacing,
our technicians know the difference and it
will be a waste of time on both parts as
your claim will be denied for such un-honest
Parts are returnable if unused (never installed)
and in brand new resellable
are subject to a 20% restocking
fee helps offset the office
with the discounted or
zero shipping fee
you may have received.
Discounted (or Free)
shipping is for delivered/kept
so this offset is necessary
operating costs. All parts returned are to be returned within 30 days of receive date, no exceptions. Beware
some parts are actually
"Special order parts"
and are returnable
but a 35% restocking fee
will apply. You
the customer/consumer are
all return shipping &
shipping & handling
is of course not
refundable. Please be careful
pick only by part# that
your parts manual
i.e. Assembled/Partially Assembled... All
Electric and/or Gas Powered and un-Powered
Vehicles (ridable or drivable merchandise)
are sold as a registered sale. Once out of
the factory condition (Boxed as) the machine
is not in a re-sellable condition, as we
would not ship this machine to another customer.
(As in we did not ship you a pre-opened product!)
There are no returns on these Manco or Import
Machines. (We have no re-sellable value in
a "used" machine), These machines
are NOT returnable under any circumstances,
you would be responsible for any resell on
your behalf. If your machine is in this state,
i.e. you have added oil & gas, the merchandise
is now in the warranty phase and can be handled
in that respect only. Parts cannot be returned beyond the 30 day receive date.
All Products or Items to be returned MUST
have an RA# (Return Authorization Number)
on the return shipping label or clearly marked
on the box/package. Please contact us to acquire an RA#. On the Contact form,
please provide us your order number (at present
time all order numbers starts with an 04-????-??).
This number was emailed to you when you placed
the order. You may also acquire this order
number through the website, Simply login
to your account and click the link "review
After acquiring an RA#, a return shipping
destination will be given to you by email.
Most parts will have a return label as such: Go Karts 'R' us RA# (obtained from RA request) 115 N. Exchange St. Geneva, NY 14456
Package your returnable(s) in suitable packaging
(or the packagiing that originally came with
your item(s). Ship using your desired ship
method noting that the faster we get the
return back, the faster your credit process